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At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program called Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will manage a variety of tasks such as providing answers, instructions, and assistance relating to the Ticket to Work program. As the primary point of contact for America Works Employment Network clients, this individual must possess excellent communication and people skills, as well as be enthusiastic about helping our clients achieve their employment goals. This Objective of this role Maintain a caseload of clients, both virtual and onsite, ensuring their progress through the program and providing direct employment support for a diverse group of participants Provide support through developing and maintaining community and employment partnerships Consult and direct clients on obtaining employment goals, overcoming barriers, and navigating their return to work Respond to need inquiries
Responsibilities
Maintain a caseload of clients, both virtual and onsite, ensuring their progress through the program and providing direct employment support for a diverse group of participants
Provide support through developing and maintaining community and employment partnerships
Consult and direct clients on obtaining employment goals, overcoming barriers, and navigating their return to work
Respond to need inquiries
Requirements
Bachelor's Degree
Ability to complete and pass the Social Security Administration's Suitability Process
Nice-to-haves
Paid or volunteer work in social services (preferred, but not required)
Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)
Familiarity with Microsoft 365, Salesforce, and Microsoft Teams (preferred, but not required)
Ability to complete and pass the Social Security Administration's CWIC certification (preferred, but not required)
Benefits
Comprehensive Medical, Dental, and Vision Insurance
PTO Package (Vacation Accrual, Sick Time, 9 Company Holidays)
