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Drive design efforts to achieve high operational availability, reliability and low life-cycle maintenance cost of Plug Power Electrolyzer systems during product development and early customer deployments
Build and maintain expert-level technical knowledge and service material related to product operation, performance, and maintenance
Responsible for key service deliverables during development and early deployments of new products
Support both internal and external troubleshooting efforts during operations, Root Cause Analysis (RCA) in the event of equipment failure
Lead development and validation of service engineering deliverables during new product development
Define maintenance procedures, spares plans, and tools & equipment required to support and service new products
Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required
Develop and provide technical training to internal staff members including on-site Service Technicians.
Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.
Requirements:
Bachelor’s degree in electrical, mechanical, systems or controls engineering
Five (5) to ten (10) years of related work experience
Experience with medium and/or high voltage systems and/or power electronics preferred
System controls (e.g., PLC, embedded) experience a plus
Ability to travel as needed to carry out duties of the position – 30 to 50%, depending on product development program needs
Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues
Proficiency in analyzing engineering data and troubleshooting operational performance
Ability to read and interpret electrical schematics, P&ID drawings, and other related project drawings
Superior communication skills
Ability to manage complex projects and multi-task effectively
Excellent follow-through
Must be driven and self-motivated.
Benefits:
Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
