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Revenue Services Representative for Midwest Accounts Receivables
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About the position
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. CLASSIFICATION: REVENUE SERVICES REPRESENTATIVE A. DUTIES: Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as: 1. Coordinates with other groups/departments to resolve issues to meet customer expectations. 2. Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting. 3. May answer inquiries and resolve problems. 4. Requires knowledge of the organization, products, and/or services. 5. May respond to internal or external customer inquiries. 6. Requires ability to navigate computerized data entry systems or other relevant applications. 7. Analyzes all available data and resources to take action and correct or resolve routine situations. 8. Accepts and resolves routine issues from other sources. 9. Performing similar or lesser skilled work. 10. The pay rate is \$20.50 per hour (non-negotiable) 11. Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. B. QUALIFICATIONS: Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition: 1. At least one year of Customer Service experience. 2. High School Education or Equivalent. 3. Ability to adapt well to process and Technology changes. 4. Multi-task oriented with the ability to work efficiently in stressful situations. 5. Ability to actively listen while entering detailed customer information. 6. Demonstrates effective communication skills (both oral and written). 7. Interacts well with both internal and external customers. 8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction. 9. Ability to read instructions/documents and comprehend the context then execute the details. 10. Demonstrate problem solving skills. 11. Maintain composure in demanding and difficult situations. 12. Ability to use good time management skills to fulfill tasks. 13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.). 14. Ability to work together as a team and support Revenue Services initiatives.
Responsibilities
timely and accurately billing
processing customer payments
receivables management for the Company’s customers
Responds to and resolves internal and external customer requests, inquiries, and complaints
Coordinates with other groups/departments to resolve issues to meet customer expectations
Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting
May answer inquiries and resolve problems
Requires knowledge of the organization, products, and/or services
May respond to internal or external customer inquiries
Requires ability to navigate computerized data entry systems or other relevant applications
Analyzes all available data and resources to take action and correct or resolve routine situations
Accepts and resolves routine issues from other sources
Performing similar or lesser skilled work
Requirements
Must meet the Company’s requirements as to GENERAL QUALIFICATIONS
At least one year of Customer Service experience
High School Education or Equivalent
Ability to adapt well to process and Technology changes
Multi-task oriented with the ability to work efficiently in stressful situations
Ability to actively listen while entering detailed customer information
Demonstrates effective communication skills (both oral and written)
Interacts well with both internal and external customers
Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction
Ability to read instructions/documents and comprehend the context then execute the details
Demonstrate problem solving skills
Maintain composure in demanding and difficult situations
Ability to use good time management skills to fulfill tasks
Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.)
Ability to work together as a team and support Revenue Services initiatives
