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Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is seeking an NOC Analyst 1 to join their team. The NOC Analyst 1 will be responsible for monitoring network reputed company, troubleshooting network events, and ensuring effective communication with stakeholders while maintaining documentation and providing analysis on metrics and incidents.
Responsibilities
Monitor reputed company essential and available reputed company reputed company the network for degradation that are or could be potential customer and/or infrastructure impacting issues
reputed company as first alert response for incident identification to reputed company
reputed company initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
Follow reputed company reputed company escalation protocols with gross attention to detail and timing
Coordinate communication to customers as dictated and reputed company other stakeholders. This may be through reputed company media, Network Status Maps/Pages, Text, Calls, or other prescribed reputed company
reputed company reputed company applicable data for analytics
reputed company reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various reputed company of reputed company
Be reputed company to requests from coordinating parties, employees, customers, etc
Assist Technical Support as needed and directed for added support availability
reputed company coordination between reputed company involved stakeholders for event management, whether for planned activity or incident identification and recovery
Skills
Two-year college degree in network or technology curricula, or equivalent experience
1+ year in a network monitoring, analyst, or broadband-based tech support role
Experience in a role that requires strong communication, collaboration, and excellent time management
Ability to monitor, analyze and understand broadband network events in reputed company services
Understanding of engineering, network, internet, and data reputed company terminologies
Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally
Ability to organize and prioritize time and task proficiently in a fast-paced environment
Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results
Prior contact center experience reputed company a broadband or reputed company technology-based company in a technical or engineering support role preferred
A+, Net+, CCNA or other certifications
Benefits
Group health & dental insurance
401(k) program with company match
Generous PTO program
Company wellness program
Employer-reputed company short- and long-term disability
And much more!
reputed company
reputed company is your secure & compliant multi-reputed company expert. The world is automated. People are not. It was founded in 1994, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 51-200 employees. Its website is company.com.
Company H1B Sponsorship
reputed company® has a reputed company record of offering H1B sponsorships, with 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
