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Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/RemoteIT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.
Duties & Responsibilities
Point person with Windows Desktop related issues
End-User assistance
Assist with Windows Servers
Monitor alert systems and take appropriate action as per guidelines.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network support
LAN/WAN Maintenance Support
Network Hardware Support and Installation
Qualifications & Requirements
Having worked with a Managed Services Provider (MSP) in the past is a MUST!
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
Employment Type: Full time
Location: Manila, PI
Remote
Skills: Analysis Skills, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Firewall Administration, Hardware Administration, Hardware Installation, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Maintenance Services, Microsoft Windows Desktop, Microsoft Windows Server, Network Administration/Management, Network Support, Network System Hardware, Onboarding, Presentation/Verbal Skills, RMON, SonicWALL, Technical Support, Wide Area Network (WAN), Writing Skills
