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The Product, Fitting, & Training Specialist conducts club fitting appointments for both consumers and customers at the Callaway Performance Center and supports outside fitting events. Fittings are conducted to give consumers and customers a clear understanding of which Callaway products can benefit their game, why those products were selected for them, and to increase sales of Callaway Golf equipment. The incumbent is also responsible for co-hosting product training and fitting training events for golf professionals and Callaway Customers at Callaway Performance Center and various locations across the US and Canada throughout the year.
Responsibilities
Conduct multiple customer fittings daily in the Callaway Performance Center
Travel and train customers several weeks a year on new product attributes and performance characteristics during new product launch periods.
Co-host and deliver multiple fitting training events throughout the year to educate Callaway customers on fitting and fitting protocols.
Learn about new product attributes and performance characteristics to a strong level of detail and assist with delivering product training to internal and external customers.
Assist with daily operations of the Callaway Performance Center, including ordering and returning demo equipment, scheduling, club and golf ball inventories, systems maintenance, providing training on systems, product and fitting protocol, and other duties as needed.
Provide Performance Center telephone support by receiving inbound calls for scheduling appointments and placing follow-up calls to various customers.
Ensure that the fitting bay presentation is show-ready.
Set up and work Launch Monitors at specified Fitting Events
Prepare updates regarding focus areas and special projects for group meetings
Assist other sales and marketing functions.
Work on other areas of individual focus
Travel internationally as requested
Requirements
Must possess communication skills to present technical ideas and facts to a diverse audience of consumers and customers.
Must present information in a manner consistent with Callaway standards.
Must be able to interpret ball launch data and combine that data with observed golf swings to determine an optimum club specification for a consumer.
Must be able to fully present the Callaway product line and have knowledge of past Callaway products.
Have knowledge of both Callaway and competitive golf products and how their attributes affect ball flight.
Must be a skilled golfer with a five handicap or less.
Must be highly dependable in attendance. The work environment requires punctuality and attendance that meets or exceeds company standards.
Must be capable of learning to operate launch monitor systems for measuring golf ball flight. (Such as Foresight Quad and Trackman)
Intermediate to advanced skills in Windows applications.
Must have a valid driver’s license and have reliable transportation.
Nice-to-haves
Experience in retail or golf operations, including customer interaction, is preferred.
