Job DetailsJob Location: Tacoma, WA 98421Position Type: Full TimeSalary Range: $23.50 - $26.00 HourlyTitle: Operations Support Coordinator
Department: IT
Location: Remote – WA, OR, CA, AZ, ID, UT, NV, FL, PA, TN
FLSA Status: Non-Exempt (Hourly)
Supervisory Role: No
Reports To: IT Operations Manager
Date Created or Revised: 5/2/2026
Stellar’s Commitment
At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.
We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.
About the Position:
The Operations Support Coordinator serves as the first point of contact for internal employee support across office, sales, and warehouse environments. This role is responsible for helping employees resolve day-to-day operational issues, including system questions, device troubleshooting, and process support. We are looking for someone close to one of our branches listed above, though this can be a remote position.
This position is focused on ownership and follow-through—ensuring issues are addressed efficiently and employees feel supported so operations can continue to run smoothly.
Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time.
Internal Customer Support
Serve as the first point of contact for employee support requests via phone, email, or ticketing system
Provide responsive, professional support to office staff, sales teams, and warehouse employees
Take ownership of support requests from intake through resolution, ensuring timely follow-up
System & Application Support
Provide first-line support for Prophet 21 (P21), assisting users with common tasks and basic troubleshooting
Support questions related to business systems and processes
Create simple guides or instructions to address recurring questions
Technical & Device Support
Troubleshoot basic issues with computers, printers, scanners, mobile devices, and related applications
Assist with setup of new users, devices, and basic system access
Coordinate with internal IT or external vendors for escalated technical issues
Issue Tracking & Resolution
Accurately document support requests and resolutions in the ticketing system
Track open issues and ensure timely follow-up and closure
Communicate clearly with employees regarding status, timelines, and next steps
Collaboration & Coordination
Partner with internal teams to resolve issues impacting operations
Understand business priorities and respond with appropriate urgency
Contribute to a team-oriented, service-focused support environment.
QualificationsEDUCATION:
High School Diploma or equivalent required
Associate’s degree or relevant technical training preferred
REQUIRED KNOWLEDGE AND SKILLS
1–3 years of experience in customer support, operations support, help desk, or a related role
Strong customer service mindset with a focus on responsiveness and follow-through
Clear and effective communication skills, both written and verbal
Ability to troubleshoot basic technical and system-related issues
Strong problem-solving skills with a logical and curious approach
Ability to manage multiple requests and prioritize effectively in a fast-paced environment
Comfortable working with non-technical users and explaining solutions in simple terms
Basic proficiency with Microsoft Office and general business systems
Ability to learn new systems and tools, including ERP systems such as Prophet 21
Preferred
Experience with Prophet 21 (P21) or similar ERP systems
Experience supporting warehouse or operational environments
Familiarity with ticketing systems or help desk tools
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
This role is primarily sedentary and involves working at a desk using a computer for extended periods of time. Regular activities include sitting, typing, and using a phone. Occasional standing, walking, bending, or lifting light items may be required.
WORK ENVIRONMENT:
Marginal to minimal exposure to noise or hazards. Work is primarily performed at a desk using standard office equipment.
