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<p>We're hiring<span> </span><strong>WORK-FROM-HOME</strong><span> Agents</span><span> </span>who can serve as<span> </span><strong>Homeware Support Specialists<span> </span></strong>to represent one of the world’s most upscale and high-end homeware brands.</p>
<p>Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job.</p>
<p>Agents must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.</p>
<p>Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used.</p>
<p>Compensation $15/hr. Bi-monthly pay. </p>
<p><strong>JOB RESPONSIBILITIES:</strong></p>
<ul>
<li>Address customer questions and concerns regarding product and delivery information</li>
<li>Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.</li>
<li>Successfully negotiate and appease customers using a variety of methods established by client</li>
<li>Check inventory, process returns, issue replacements and credits for damaged or defective merchandise</li>
<li>Perform other duties as assigned</li>
</ul>
<ul></ul>
<p><strong>QUALIFICATIONS:</strong></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>1-2 years Call Center Experience preferably in a live chat environment</li>
<li>Retail sales experience, preferably in an ecommerce environment</li>
<li>Excellent Data Entry skills/- 45-55 wpm minimum</li>
<li>Must be computer literate and internet savvy</li>
<li>Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)</li>
<li>Experienced in handling multiple chats at any given time</li>
<li>Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen</li>
<li>Professional, upbeat and engaging written communication</li>
<li>Excellent oral communication skills: clear diction, tone and use of proper grammar</li>
<li>Ability to deliver quality customer service in a high-volume environment</li>
<li>Ability to develop relationships with clients, even in difficult situations</li>
<li>Ability to advise and counsel customers in a quick and efficient manner</li>
<li>Ability to multitask by reading, typing, and navigating through applications while speaking with customers</li>
<li>Empathetic and active listening</li>
<li>Positive outlook and enthusiastic attitude</li>
<li>Conscientious team player</li>
<li>Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed.</li>
<li>Dependable, a history of good attendance and punctuality is essential</li>
</ul>
<p>Proven track record of ALL of the following STRIVE values:</p>
<ul>
<li>[S]ervice</li>
<li>[T]enacity</li>
<li>[R]esponsibility</li>
<li>[I]ntegrity</li>
<li>[V]ersatility</li>
<li>[E]ntrepreneurship</li>
</ul>
<p><strong>Salary & Benefits:</strong></p>
<p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p>
<p><strong>WORK FROM HOME TECHNOLOGY REQUIREMENTS:</strong></p>
<p>Minimum PC Requirements<br>CPU Speed</p>
<ul>
<li>Dual Core 1.2 GHz or better</li>
<li>Intel Core i3 or AMD Ryzen 3 or better</li>
</ul>
<p>Hard Drive</p>
<ul>
<li>40 GB or more of available space</li>
<li>100 GB or more of total space</li>
</ul>
<p>Memory</p>
<ul>
<li>8 GB or RAM or better is preferable</li>
</ul>
<p>Operating System</p>
<ul>
<li>Windows 10 Professional (No Macs or Chromebooks)</li>
<li>Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro</li>
<li>Two (2) available USB 2.0 or greater ports</li>
</ul>
<p>Minimum Monitor and Accessory Requirements<br>Monitor*</p>
<ul>
<li>1280 x 1024 (SXGA) screen resolution</li>
<li>1920 x 1080 (Full HD or 1080p)</li>
</ul>
<p>USB Headset with Microphone</p>
<ul>
<li>JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function</li>
</ul>
<p>Camera</p>
<ul>
<li>Integrated or USB Camera</li>
</ul>
<p>*Dual monitors may be required on some client programs</p>
<p>Minimum Software Requirements<br>Google Chrome**</p>
<ul>
<li>Latest version of Google Chrome for Windows</li>
</ul>
<p>**Certain client programs may require specific versions of Microsoft Internet Explorer</p>
<p>Minimum Internet Connectivity Requirements<br>Standard Connection / Speed</p>
<ul>
<li>Hard-wired connection (no wireless)</li>
<li>Minimum 45 Mpbs download / Minimum 10 Mpbs upload</li>
<li>Internet connection must not be shared with more than 3 devices in the same location</li>
</ul>
<p>Maximum Latency Threshold</p>
<ul>
<li>120 milliseconds (ms)</li>
</ul>
<p> </p>
