Live Chat Representative

Pulse Universal Communication is seeking a proactive and customer-focused Live Chat Representative to join our dynamic support team. In this role, you will be the first point of contact for customers via live chat, providing timely, accurate, and friendly assistance. You will help resolve issues, answer inquiries, and ensure a seamless digital experience for every visitor.

Key Responsibilities:

• Respond to customer inquiries via live chat in a professional and timely manner.

• Provide accurate product, service, and account information.

• Troubleshoot and resolve customer issues or escalate them when necessary.

• Maintain a high level of product knowledge to provide informed support.

• Meet performance metrics such as response time, resolution rate, and customer satisfaction.

Requirements:

• Excellent written communication skills in English (other languages are a plus).

• Previous experience in customer service or live chat support preferred.

• Strong problem-solving skills and attention to detail.

• A positive attitude, team spirit, and a commitment to excellent service.

What We Offer:

• Competitive salary and benefits package.

• Flexible work schedule and potential for remote work.

• Opportunities for career advancement and skill development.

• A supportive and collaborative team environment.