Welcome to Store4you36.janhitjobs.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Store4you36.janhitjobs.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Store4you36.janhitjobs.com, and we wish you success in your job search.
<strong>Job Description</strong><br><br><strong>JOB DESCRIPTION</strong><br><br><strong>All candidates must be flexible to work Sunday through Saturday, 8am to 8pm, local time, including holidays. (assigned one day off during the week and one day off during the weekend) </strong><br><br><strong>Job Summary</strong><br><br>Provides customer support and stellar service to meet the needs of our Molina members and providers. <br>Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.<br><br>Provides product and service information, and identifies opportunities to improve our member and provider experiences. <br><br><strong>KNOWLEDGE/SKILLS/ABILITIES</strong><br>• Responsible for owning, handling and resolving complex issues.<br><br>Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.<br>• Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.<br>• Provide technical expertise to co-workers and handles elevated escalations. Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. <br>• Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public<br>• Assists agents with questions and escalated contact center communication channels and across multiple states and/or products. Recognizes trends and patterns in call types and engages leadership with suggested solutions. <br>• Accurately documents all contact center communication channels. <br>• Achieves individual performance goals as it relates to call center objectives.<br>• Assists with training needs of employees as needed.<br>• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.<br><br><strong>Job Qualifications</strong><br><br><strong>REQUIRED EDUCATION:</strong><br><br>Associate's Degree or equivalent combination of education and experience<br><br><strong>REQUIRED EXPERIENCE:</strong><br><br>5-7 years<br><br><strong>PREFERRED EDUCATION:</strong><br><br>Bachelor's Degree or equivalent combination of education and experience<br><br><strong>PREFERRED EXPERIENCE:</strong><br><br>7-9 years<br><br>To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.<br><br>Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
