[Hiring] Product Manager @Southwest Airlines

Role Description

The Product Manager supports the APMO organization by helping deliver a continually forecasted IT roadmap that reflects all internal and external demand across the enterprise.

They’ll focus on the Observability space, encompassing technologies that enable detection through correction, with a meaningful impact on solution health, legacy retirement, and adoption of new capabilities that maximize business value.

They’re responsible for defining and supporting solutions that are desirable, feasible, viable, and sustainable, delivering value to the right Customers and Stakeholders throughout the product lifecycle. The Product Manager collaborates with a wide range of People to identify Customer needs, shape program vision, and develop roadmaps and features that align technology investment with enterprise priorities.

This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Responsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organization.
• Advocate for the customer, keeping teams focused on delivering solutions that address real customer pain points.
• Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmap.
• Continuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap.
• Work with Product Owners within the ART to translate Features into Stories that will satisfy the Product Vision.
• Responsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting Features.
• Collaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements.
• Collaborates with Change Management to prepare for product release (education, documentation, training, etc.).
• Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment.
• Actively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteria.
• Leads the System Demo to evaluate working software and help to assess business value delivered against the business intent.
• Collaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities.
• Participates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job First.
• Work with business stakeholders to maintain alignment as priorities and scope change.
• Responsible for maintaining product health, secure resolutions, data privacy, and tech currency.
• May perform other job duties as directed by Employee's Leaders.

Qualifications

• Knowledge of industry competition, trends, and changing customer needs.
• Skilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements.
• Skilled in delegation including being able to clearly portray expectations for tasks.
• Ability to communicate clearly complex business needs to leaders, managers, architects, and other technical stakeholders.
• Ability to understand and support prioritized Portfolio work by collaborating with Lean Portfolio Management, Architects, and Epic Owners to breakdown Epics into Features.
• Ability to build relationships and influences Leadership, customers, Architects, and other stakeholders to convert solutions into realizable business value.
• Ability to influence and provide recommendations for releasing Product(s) to customers or the market.
• Ability to manage legal, compliance, and security aspects of the Product by collaborating across the enterprise.
• Ability to formulate Product recommendations based on market data, third party research, industry trends, and internal client research.
• Ability to think strategically throughout every phase of a product's development.
• Ability to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines.

Education

• Required: High School Diploma or GED.

Experience

• Expert level experience, expansive and far reaching knowledge in:
• Managing requirements for large or complex software products.
• Facilitating exploration of potential solution alternatives or MVP/MMF options and achieving consensus.
• The collection and use of KPIs and leading indicators to inform Product decisions and achieving key results.
• Design Thinking and Customer Centricity.
• Preferred:
• Familiarity with distributed Global development as well as Scaled Agile practices.
• Large Enterprise experience managing a large portfolio of software solutions (ideally with a blend of software types (SAAS, COTS, custom, etc.)).
• Experience in Target Process and Jira.

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time.
• Ability to communicate and interact with others in the English language to meet the demands of the job.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job.

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must be able to travel and/or attend Company and non-Company facilities and remote locations as necessary.

Pay & Benefits

• Competitive market salary from $138,800 per year to $154,200 per year depending on qualifications and experience.
• For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
• Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings.
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit.
• Competitive health insurance for you and your eligible dependents (including pets).
• Health plan coverage options that start from the very first day of employment.