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[Hiring] Content Management Analyst @Blue Cross and Blue Shield of North Carolina
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Role Description
The Bilingual Specialist will provide support in the acquisition and retention of customers in all market segments (group, federal and individual) by ensuring the quality translation of communications and marketing/educational materials into Spanish.
Establishing and maintaining BCBSNC terminology/translation database.
Leading and participating in Spanish enrollment meetings and community events.
Translating and/or transcreating language for marketing materials, member guides, member letters, automated message scripts, and educational materials from English into Spanish.
Interacting enterprise-wide to provide necessary translations.
Making proactive recommendations on additional materials that should be translated.
Ensuring consistent language and cultural sensitivity across all materials produced in Spanish.
Serving as the subject matter expert/lead on the translation process, software tool, and logistics in all aspects of assigned programs.
Leading and supporting open enrollment meetings and community outreach events.
Identifying, analyzing, and understanding target audiences and their specific program or project needs to develop effective solutions.
Managing overall project development, including project schedules, work assignments, budgets, and reports.
Managing vendor relationships on behalf of the company as assigned.
Analyzing and improving customer satisfaction through external and internal feedback.
Qualifications
Bachelor's degree or advanced degree (where required).
3+ years of experience in related field.
In lieu of degree, 5+ years of experience in related field.
NC Life and Health Agent’s license (or be able to obtain within 60 days of employment).
American Translators Association (ATA) English to Spanish Certification (or be able to obtain within 1 year).
Requirements
Content Creation
Content Localization
Content Management
Content Optimization
Educational Materials Development
English Language
English to Spanish Translations
English Translations
Project Administration
Spanish Language
Spanish to English Translations
Spanish Translations
Terminology Management
Translations
Web Content
Web Content Design
Web Content Management
Website Content Creation
Benefits
Annual Incentive Bonus* based on corporate goal achievement and individual performance.
401(k) with employer match.
Paid Time Off (PTO).
Competitive health benefits and wellness programs.
Salary Range
$60,907.00 - $97,452.00
Job Alert Fraud
We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on
our careers page
. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to:
HR.Staffing@BCBSNC.com
.
