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[Hiring] Contact Center Reservation Associate @PetSmart
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Role Description Do you love helping people and their pets? Join our Pet Parent Assistance Center as a Reservation Associate! In this role, you'll take inbound calls from pet parents to assist with booking grooming, boarding, training services and driving sales. We offer a supportive and engaging work environment, a performance bonus program, and an immersive 4-week training program to equip you with the skills and knowledge you need to succeed. Join our team and make a difference in the lives of pets and their families! What you’ll Do • Provide quality customer service while driving sales for our PetsHotel, Grooming Salon and Pet Training departments. • Embark on a 4-week, in-depth training program. Sessions run from 800 AM to 430 PM, Monday through Friday (Phoenix, AZ time zone) starting [date]. • Answer incoming phone calls thoroughly and efficiently from pet parents, assist with scheduling appointments, and answer all questions about our services, while ensuring all information is correctly documented. • Drive sales by presenting additional services to the pet parent through persuasive language and providing excellent customer service. • Offer feedback to supervisors on processes and customer interactions, as necessary. Qualifications • Exhibit strong problem-solving abilities and excellent customer relationship skills. • Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc. • Ensure reliable attendance and adherence to an established work schedule. • Customer Service Experience. • High school diploma or GED required. • Fluent English required; English and Spanish would be beneficial. • Effective verbal and written communication skills. • Exceptional technical skills and the ability to efficiently manage multiple computer systems while answering calls. Preferred Qualifications • Call center and/or sales experience. • Experience providing excellent customer service on the phone and via email. • Proven ability to achieve sales targets while delivering excellent customer service. Benefits • Opportunity to work remote, so you can enjoy the company of your pets while you work. • Excellent training and growth opportunities. • On-site Dog Park. • On-Site “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers. • “Sit & Stay” Café serving fresh breakfast and lunch options. • On-site coffee bar. • “Lil’ Paws” learning center and onsite daycare facility (associate paid). • Volunteer events with PetSmart Charities. Apply To This Job
