Customer Support & Sales Representative (Thai)

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<p>David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. <br><br><br>Position: Customer Support & Sales Representative</p><p>Location: Remote, South East Asia</p><p>Employment type: Service Agreement/Self-employment (no Employment contract option available)<br><br><br><strong>RESPONSIBILITIES:</strong></p><ul><li><p><span>Provide professional live support assistance to clients worldwide</span></p></li><li><p class="MsoNormal"><span>Respond to client emails and support account opening, amendments and account maintenance processes</span></p></li><li><p class="MsoNormal"><span>Handle back-office and client-related queries in a timely manner</span></p></li><li><p class="MsoNormal"><span>Promote company products and services to prospective and existing clients</span></p></li><li><p class="MsoNormal"><span>Identify sales opportunities and proactively engage clients to drive conversions and retention</span></p></li><li><p class="MsoNormal"><span>Build and maintain strong relationships with prospective and existing clients</span></p></li><li><p class="MsoNormal"><span>Follow up with leads and assist clients throughout the onboarding process</span></p></li><li><p class="MsoNormal"><span>Support clients with technical and troubleshooting issues related to trading platforms</span></p></li><li><p class="MsoNormal"><span>Deliver high-quality customer service and ensure client satisfaction at all times</span></p></li><li><p class="MsoNormal"><span>Liaise with internal departments to resolve client issues efficiently</span></p></li><li><p class="MsoNormal"><span>Maintain professional telephone etiquette and communication standards</span></p></li><li><p class="MsoNormal"><span>Contribute to team goals and achieve targeted sales and service results.</span></p></li></ul><p class="MsoNormal"> </p><p><strong>REQUIREMENTS:</strong></p><ul><li><p><span>Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level)</span></p></li><li><p class="MsoNormal"><span>Previous experience within FX brokers in sales and/or customer support roles</span></p></li><li><p class="MsoNormal"><span>Experience in a similar role will be considered an advantage</span></p></li><li><p class="MsoNormal"><span>Strong communication, negotiation and interpersonal skills</span></p></li><li><p class="MsoNormal"><span>Sales-oriented mindset with ability to build client relationships</span></p></li><li><p class="MsoNormal"><span>Ability to work efficiently under pressure and multitask effectively</span></p></li><li><p class="MsoNormal"><span>Good computer literacy, including Microsoft Excel and Word.</span></p></li></ul><p class="MsoNormal"></p><p><strong>OFFER:</strong></p><ul><li><p>Competitive remuneration</p></li><li><p>An opportunity to build a company and grow in it</p></li><li><p>The freedom and flexibility of fully remote work</p></li><li><p>Collaborative and supportive team environment. </p></li></ul>

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