Customer Account Manager (Cash & Carry & Club) REMOTE

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market.

We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs.

Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This position is not eligible for Visa Sponsorship. Position Summary The Customer Account Manager (CAM) – Cash &

• Carry &

• Club is responsible for managing, growing, and retaining high‑value, brand‑accretive customer partnerships across the Cash &

• Carry and Club channels. This role leads customer strategy, drives profitable growth through innovation and pipeline execution, and serves as the primary point of contact for assigned national and regional accounts, Restaurant Depot, Smart &

• Final and Costco. The CAM is accountable for delivering growth through disciplined pipeline management, joint business planning, customer‑led innovation, and cross‑functional collaboration , while ensuring excellence in execution across pricing, programs, contracts, brokers, and order management.

This is a remote position where residence near a major airport is required. Travel will be up to 50%. Key Accountabilities & Responsibilities Customer & Commercial Leadership

• Establishes and cultivates executive‑level relationships with decision makers across assigned Cash & Carry and Club customers
• Leads strategic customer planning, including joint business plans, growth strategies, and long‑range opportunities
• Develops a deep understanding of customer structures, decision criteria, and go‑to‑market models to drive influence and results
• Acts as the voice of the customer internally, translating insights into actionable strategies

• Owns and manages a Salesforce pipeline ≥4x annual growth target, prioritizing Top X opportunities
• Delivers new business wins documented as “Won” in Salesforce
• Drives innovation sales versus target, including category expansion, line extensions, and new product launches
• Identifies and leads execution of RFPs and strategic opportunities at top customers
• Builds customer proposals grounded in consumer insights, category analytics, and customer needs

• Oversees contract management, pricing adjustments, and program development in partnership with RGM and Finance
• Ensures timely execution of pricing actions across all assigned customers
• Supports Business Unit growth expectations through disciplined opportunity conversion
• Manages customer forecasting, promotional planning, and performance tracking

• Leads and measures broker performance and KPIs, ensuring alignment to customer priorities
• Collaborates cross‑functionally with Commercial Development, Brand, RGM, Supply Chain, Finance, and the Business Solution Center (BSC)
• Oversees order management in partnership with BSC to ensure service excellence
• Educates and aligns internal teams to unlock end‑to‑end portfolio expansion

• Conducts regular 1:1 pipeline and performance reviews with manager
• Leads customer strategy reviews, gap analyses, and innovation presentations
• Travels to customer headquarters and field operations; conducts virtual calls as required
• Maintains Salesforce opportunity hygiene, risk management, and forecasting accuracy
• Attends internal stakeholder and planning meetings across commercial and supply chain teams
• Executes customer‑specific initiatives s