Call Center Representative

<span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.</span></span><br><br><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><b><i><span style="font-size:10pt;"><span style="color:#555555;">During your first 90–180 days, you will access the CCS work environment using your personal computer.</span></span></i></b></span></span><div style="border-bottom:solid #bbbbbb 1pt;padding:0in 0in 4pt 0in;"><h2 style="border-width:medium;border-style:none;padding:0in;margin-top:19px;margin-bottom:5px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#1a1a1a;"><span style="text-transform:uppercase;">What You'll Do</span></span></span></span></h2></div><ul style="margin-bottom:4px;"><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Answer inbound calls professionally and on time</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Follow client-specific scripts and procedures</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Gather and document caller information accurately</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Schedule appointments and relay messages correctly</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Provide callers with product and service information</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Process online reservations accurately</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Maintain quality assurance standards</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Stay current on all CCS client programs and accounts</span></span></li></ul><div style="border-bottom:solid #bbbbbb 1pt;padding:0in 0in 4pt 0in;"><h2 style="border-width:medium;border-style:none;padding:0in;margin-top:19px;margin-bottom:5px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#1a1a1a;"><span style="text-transform:uppercase;">What We're Looking For</span></span></span></span></h2></div><ul style="margin-bottom:4px;"><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">G.E.D. or higher education</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">1 year of call center or customer service experience</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Comfortable navigating multiple software platforms simultaneously</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Basic understanding of computer hardware, software, and general systems</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Ability to handle confidential information responsibly</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Strong written and verbal communication skills in English</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Good problem-solving skills and attention to detail</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Knowledge of customer service principles and quality standards</span></span></li></ul><div style="border-bottom:solid #bbbbbb 1pt;padding:0in 0in 4pt 0in;"><h2 style="border-width:medium;border-style:none;padding:0in;margin-top:19px;margin-bottom:5px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#1a1a1a;"><span style="text-transform:uppercase;">Availability</span></span></span></span></h2></div><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">20–40 hours per week. Saturday or Sunday availability is required.</span></span><div style="border-bottom:solid #bbbbbb 1pt;padding:0in 0in 4pt 0in;"><h2 style="border-width:medium;border-style:none;padding:0in;margin-top:19px;margin-bottom:5px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#1a1a1a;"><span style="text-transform:uppercase;">Available Shifts (CST)</span></span></span></span></h2></div><ul style="margin-bottom:4px;"><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">6:00 AM – 11:00 AM</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">6:00 AM – 2:30 PM</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">11:00 AM – 7:30 PM</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">2:30 PM – 11:00 PM</span></span></li></ul><div style="border-bottom:solid #bbbbbb 1pt;padding:0in 0in 4pt 0in;"><h2 style="border-width:medium;border-style:none;padding:0in;margin-top:19px;margin-bottom:5px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#1a1a1a;"><span style="text-transform:uppercase;">Equipment Requirements</span></span></span></span></h2></div><ul style="margin-bottom:4px;"><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Windows 11 operating system</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Intel i3 or AMD Ryzen 3 CPU or better</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">8 GB RAM or more (installed physical memory)</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Two monitors</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Webcam</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Wired USB headset</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Keyboard with F1–F12 and Page Up/Down keys</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Wired ethernet connection (Wi-Fi not permitted, cellular internet, starlight, 5G etc. are not permitted)</span></span></li></ul><div style="border-bottom:solid #bbbbbb 1pt;padding:0in 0in 4pt 0in;"><h2 style="border-width:medium;border-style:none;padding:0in;margin-top:19px;margin-bottom:5px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#1a1a1a;"><span style="text-transform:uppercase;">Benefits</span></span></span></span></h2></div><ul style="margin-bottom:4px;"><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Work from home</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Monthly performance bonus opportunities</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Medical insurance (full-time employees)</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Dental and vision insurance (full-time employees)</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">401(k)</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Paid time off</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Life insurance</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Holiday incentive pay</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Employee events and activities</span></span></li><li style="margin-bottom:4px;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Advancement opportunities </span></span></li></ul><div style="margin-bottom:4px;"><br><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Training will be 7/13/2026 - 7/24/2026 from 8:00 AM - 4:30 PM CST</span></span></div><br><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;"><b><span style="font-size:12pt;"><span style="color:#1a1a1a;">Sound like a fit? Apply today and join the CCS team.</span></span></b></span></span><br>